Contact Us

How to reach the DeskConcert AI team — support email, billing and refund questions, and response times.

Last updated: 2026-10-29

Support email

For anything about your account, a payment, credits, or a video generation, write to us at:

support@deskconcert.com

We reply within 1–2 business days, usually faster. When you write about a payment, include the email on your account and the order number so we can find it quickly.

Billing and refunds

Questions about a charge, a failed payment, or a refund are answered at the same address. After signing in, you can also open a ticket from Support Tickets inside your account — both reach the same team.

Refunds follow the refund policy.

Before you write

  • A failed generation returns credits to your balance automatically. Check your credit balance first.
  • Most delivery delays clear within a few minutes; refresh the page and try again.
  • For sign-in issues, try the password reset link on the sign-in page first.

Operator

DeskConcert AI is operated by an individual developer (sole proprietor), not a registered company. The operator's identity is on file with our payment provider's merchant verification. Legal and business inquiries: support@deskconcert.com.